Refund & Return Policy

Last updated: March 2026

We stand behind the quality of our banana chips. If you're not satisfied, we'll make it right.

Product received is damaged or spoilt

Incorrect product delivered

Order not delivered within 14 days of dispatch

Payment debited but order not confirmed within 48 hours

Change of mind after order dispatch

Product opened and partially consumed (except in quality disputes)

Incorrect address provided by customer

Email support@bananachips.shop with your order number and issue

We will review within 1 business day

Approved refunds are processed via the original UPI ID within 5-7 business days

You will receive the UPI UTR for the refund for your records

Orders can be cancelled only before dispatch. Once shipped, returns must go through the refund process above.

support@bananachips.shop | Response within 24 hours

Questions? We're here to help.