📋Terms & Conditions

📋1.Service Overview

This platform serves dine-in, restaurant pickup and home delivery orders. Home delivery is fulfilled by our own riders, within our service radius, measured as road distance from the restaurant. An address outside that radius cannot be delivery-ordered — you can still choose pickup. Minimum order values and distance-based delivery fees are shown at checkout before you pay.

Home delivery may be paused or withdrawn at any time if we are unable to deliver. Orders placed through third-party platforms such as Swiggy or Zomato are separate and are not covered by these terms.

💳2.Ordering & Payment

• •All prices are in Indian Rupees (INR) and are inclusive of applicable taxes (GST).
• •Payment must be made at the time of ordering via the available digital payment methods (UPI / Razorpay).
• •Home delivery orders may carry a distance-based delivery fee, shown before payment. Orders that meet the free-delivery threshold are delivered free of charge.
• •Once an order is placed and payment is confirmed, it cannot be modified. Please review your order carefully before confirming.

🍽️3.Dine-In Orders

• •Dine-in orders are prepared and served at your table based on the table number provided during ordering.
• •Please ensure you select the correct table number. Cravora is not responsible for delays caused by incorrect table selection.

🥡4.Pickup Orders

• •Pickup orders must be collected from the Cravora counter within 30 minutes of order confirmation.
• •Orders not collected within 60 minutes may be cancelled without refund, at the discretion of the management.

🛵5.Home Delivery Orders

• •Delivery orders are handed over by our own riders to the address you confirm at checkout. Please give a complete and accurate address with a landmark and pincode — we are not responsible for delays or failed deliveries caused by an incorrect address.
• •Deliveries are made within our service radius only. The delivery time shown at checkout is an estimate and may vary with weather, traffic and kitchen load.
• •Someone must be available at the address to receive the order and, where a drop code is required, to share it with the rider. An order that cannot be handed over may be returned to the restaurant.
• •Please report any delivery issue to us on the day of delivery so we can look into it.

🛵6.Third-Party Delivery

Orders placed through Swiggy, Zomato, or similar third-party platforms are entirely separate from this platform and from our own delivery service. All orders, payments, refunds, cancellations, and privacy matters related to those third-party orders are governed exclusively by the respective platform's terms and policies.

🥜7.Food Allergies & Dietary Information

• •While we take care to prepare food in a hygienic environment, we cannot guarantee that our food is free from allergens.
• •Please inform our staff or check the menu descriptions for ingredient details before ordering if you have any dietary restrictions.

🤝8.Conduct

Guests are expected to behave respectfully toward staff and other guests. The management reserves the right to refuse service to anyone behaving inappropriately.

⚖️9.Limitation of Liability

Cravora's maximum liability is limited to the value of your order. We are not liable for indirect or consequential damages.

📜10.Governing Law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Kanyakumari, Tamil Nadu.

📞11.Contact

For any questions regarding these terms, please contact us via WhatsApp at +91 76959 27894.