💰Refund Policy

✅1.Eligible Refund Cases

• •Payment debited but order not confirmed by the kitchen
• •Order cancelled by Cravora due to item unavailability
• •Duplicate payment for the same order

❌2.Non-Refundable Cases

• •Orders that have been prepared and served (dine-in) or handed over (pickup)
• •Change of mind after the order has been confirmed and preparation has begun
• •Incorrect table number provided by the customer resulting in service delay
• •Orders not collected within 60 minutes of confirmation (pickup orders)

🔄3.Refund Process

1. 1Contact us via WhatsApp at +91 76959 27894 with your order number and the issue.
2. 2We will review your request within 1 business day.
3. 3Approved refunds are processed to the original payment method (UPI / Razorpay) within 5-7 business days.
4. 4You will receive the UPI UTR or Razorpay refund reference for your records.

💸4.Partial Refunds

In certain cases (e.g., an item from a multi-item order is unavailable), a partial refund may be issued for the unavailable item only.

🛵5.Third-Party Delivery Orders

Refunds for orders placed through Swiggy, Zomato, or similar platforms are governed entirely by those platforms' refund policies. Please contact the respective platform's customer support for any refund requests related to third-party delivery orders.

📞6.Contact

For refund-related questions, contact us via WhatsApp at +91 76959 27894.