🔒Privacy Policy

📋1.Information We Collect

When you use our platform, we may collect:

• •Phone number (for order verification and communication)
• •Name (optional, for personalization)
• •Order details (items, table number, order type)
• •Payment transaction references (UPI UTR / Razorpay payment ID)

🔍2.How We Use Your Information

• •To process and fulfill your orders
• •To send you order confirmations and status updates
• •To improve our menu, service, and customer experience
• •To comply with legal and tax requirements

🔐3.Data Storage & Security

Your data is stored securely on our servers. Payment information is processed through certified payment gateways (Razorpay) and we do not store your card or UPI credentials. We use commercially reasonable measures to protect your data, but no method of transmission over the internet is 100% secure.

🛵4.Third-Party Delivery Platforms

If you order via Swiggy, Zomato, or similar third-party platforms, your personal data is collected and processed by those platforms under their own privacy policies. Cravora has no control over how third-party platforms handle your data. Please refer to their respective privacy policies for details.

🗄️5.Data Retention

We retain order and transaction data for up to 24 months for accounting, tax, and audit purposes, after which it is securely deleted or anonymized.

✅6.Your Rights

You have the right to:

• •Request access to your personal data
• •Request correction or deletion of your data
• •Opt out of promotional communications

To exercise these rights, contact us via WhatsApp at +91 76959 27894.

👶7.Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect personal data from anyone under 16.

📝8.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

📞9.Contact

For privacy-related questions, contact us via WhatsApp at +91 76959 27894.